– CTT Portuguese Post inside Europe – average delivery time: 3-21 working days. You can track your order here
– CTT Portuguese Post intercontinental – average delivery time: 4-8 weeks. You can track your order here
– DPD – average delivery time: 3-14 working days, available only in Europe. You can track your order here
– FedEx – average delivery time: 2-5 working days. You can track your order here
– DHL Express – average delivery time: 2-5 working days. You can track your order here
Estimated delivery time might vary depending on exact shipping destination.
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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
To advance with a return, please contact us to make sure your order is eligible for a refund. There are certain situations where only partial refunds are granted:
To return your product, you should mail your product to: Portugaliacork, Rua dos Alquebres 221, 4500-027 Espinho, Portugal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, there might be customs charges applied. In case we are charged by customs for your return, that fee will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at su******@************rk.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We do not accept exchanges under any circumstances, as we have a strict policy in place to ensure the quality and consistency of our products and services.
Please contact us at su******@************rk.com
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